Frequently Asked Questions

Signing up for a Snoozester account is free and easy. All you need to do is to fill out the form on our sign up page. After you sign up, you will be asked to verify your email address and then you can login and begin adding phone numbers to your account and scheduling calls.

Can I try Snoozester before I buy?

Of course! Signing up for a Snoozester account is free and easy. After you sign up for an account, all you need to do is verify your phone number to receive ten free Snoozester Credits*. Use these credits to schedule calls and try Snoozester.

* - In order to discourage people from claiming free sign-up credits multiple times, we ask that you verify a phone number that has not already been used to claim the free sign-up credits.

Why do I need to verify my email address?

Verifying your email address ensures that Snoozester will be able to send you important information about your Snoozester account. You cannot opt out of these account-related emails, but you can opt out of Snoozester’s marketing emails. For more information about how Snoozester uses your personal information, please read our Privacy Policy.

What do I do if I forgot my password?

If you forget your password, please click on the forgot password link on the Login page.

How can I support Snoozester?

You can support us by signing up for our paid services. You can also support Snoozester by spreading the word - Show Some Snooze Love.

How does Snoozester address misuse?

Snoozester takes the safety and privacy of the Snoozester community seriously and does not tolerate misuse of our systems. For more information, please see How Snoozester Addresses Misuse.

Why do I need to verify my phone number?

Snoozester requires that you verify each phone number that you add to your account before you may send calls to that number. Verifying phone numbers helps to prevent misuse of Snoozester by making it difficult to add someone else's phone number without their permission.

Can I schedule calls to my home phone?

Yes, you can send Snoozester wake up calls and reminder calls to a US or Canadian home phone number.

Can I schedule calls to my mobile phone?

Yes, you can send Snoozester wake up calls and reminder calls to a US or Canadian mobile phone number.

Can I schedule calls to a phone number outside of the U.S. and Canada?

Sorry, at this time it is only possible to send calls to U.S. and Canadian phone numbers.

Can I send calls to my friends or family members?

You can only send calls to phone numbers that have been added to your account and verified. You may only add your friends’ and family members’ phone numbers to your account if you have their consent.

What is the difference between EasyAwake and SecureAwake?

When you schedule an EasyAwake call, we’ll try you once. You won’t be asked to verify that you’re awake. If you request a Snooze, we’ll call back (you can hit the Snooze as many times as you’d like, but each Snooze costs one call credit.)

When you schedule a SecureAwake call, we’ll keep calling until you let us know that you’re awake (just answer the call and follow the voice prompt.) We’ll keep calling every three minutes for up to 20 minutes.

What is a Snoozester Character?

Don’t let the name fool you: the Snoozester staff is one lively bunch. Their job is to make sure you wake up on time. When you schedule a call, you also decide which of our “characters”—prerecorded voices—will greet you the next morning. If you want to live dangerously, just choose "Random Character" and see who you get.

Meet the Snoozester Characters

Can I schedule a repeating call?

Yes, there are a variety of repetition options available when scheduling a call.

Do Snoozester wake up calls have a "Snooze" feature?

Of course, why do you think we call it Snoozester! You can Snooze a wake up call by answering the call and pressing the [2] key on your telephone keypad.

How can I temporarily disable a call?

If you would like to temporarily disable a call: First click on the call from the list on the My Wake Up Calls Page, then set the Call Status radio button to "Disabled." Finally, click the Update Call button.

Can I schedule a repeating reminder call?

Sorry, at this time it is only possible to schedule one-time reminder calls.

Do Snoozester reminder calls have a "Snooze" feature?

Of course, why do you think we call it Snoozester! You can Snooze a reminder call by answering the call and pressing the [2] key on your telephone keypad.

What are Snoozester Credits?

Snoozester credits are the units of payment for Snoozester wake up calls and reminder calls.

How many credits does each call cost?

Every time Snoozester calls your phone, one call credit is subtracted from your account (except for phone number verification calls). For example, if you schedule an EasyAwake call, answer the call and then Snooze the call one time, Snoozester will subtract two Snoozester credits from your account (one for the original call and one for the Snooze call). When you schedule a SecureAwake call, Snoozester will keep calling until you indicate (by pushing the correct key on your telephone keypad) that you’re awake. Let’s say you had a long night and don’t pick up until Snoozester has tried you four times. Four credits (one for the initial call and one for each of the three automatic follow-up calls) will be subtracted from your account.

How can I earn more free Snoozester credits?

You can earn free Snoozester credits by referring your friends to Snoozester. Log into your Snoozester account and click on the Invite a friend link to find out more about the referral program.

How much does each call credit cost?

The price of each call credit varies depending on your monthly plan or how many prepaid Snoozester credits you purchase at one time. For more information, please see our pricing page.

Do I need to sign up for a monthly plan?

Signing up for a monthly plan is a great way to save money on Snoozester credits, but you are not required to have a monthly plan to use Snoozester. You can purchase prepaid Snoozester credits at anytime.

What happens if I do not use all of the credits from my monthly plan?

Unused Snoozester credits from your monthly plan expire at the end of each billing cycle.

Can I purchase extra Snoozester credits if I am on a plan?

Yes you can. In fact, we recommend that you purchase extra prepaid Snoozester credits even if you are on a monthly plan, just in case you need to use more Snoozester credits in a month than your plan allows.

How do I cancel my monthly plan?

You can cancel your plan at anytime by clicking on Cancel Subscription button on the My Plan page. If you decide to cancel your plan, your remaining Snoozester credits from your monthly plan will remain active until the end of your current billing cycle.

How do I change my plan?

You can change your plan anytime by logging into your account, cancelling your current subscription, and signing up for a new monthly subscription plan.

What happens if I have a scheduled call and I am out of Snoozester credits?

If you do not have any Snoozester credits in your Snoozester account, you will not receive your Snoozester calls. To ensure that your calls continue uninterrupted, we recommend that you purchase prepaid Snoozester credits (in addition to your monthly subscription) in advance as a buffer.

How do Snoozester gift certificates work?

Snoozester gift certificates allow you to “Give the Gift of Snoozester.” When you purchase a Snoozester gift certificate, you will be prompted to enter your name and email address, the recipient’s name and email address as well as a personal message to the recipient. Once you have paid for the gift certificate, Snoozester will send the recipient an email containing general information about Snoozester, as well as a code to claim the Snoozester gift certificate. Snoozester will also send you a copy of the claim code for your records.

Do I need a Snoozester account to send a Snoozester gift certificate?

No, you do not need a Snoozester account or a PayPal account to send a Snoozester gift certificate.

Do I need a Snoozester account to redeem a Snoozester gift certificate?

You will need a Snoozester account to redeem your Snoozester gift certificate. Don’t worry, Snoozester accounts are free - create one now.

What is the difference between a gift certificate and prepaid credits?

Not much. Gift certificates are paid for by the sender and redeemed by the recipient. Prepaid credits are paid for and redeemed by the same person. Both prepaid credits and gift certificates (once redeemed) will show up in your call credit balance as prepaid credits.

What is PayPal?

PayPal is the company that processes payments for Snoozester; PayPal is one of, if not the most, well-known payment processing companies on the web.

Why does Snoozester use PayPal for payment processing?

We understand that the web can be a scary place, so we don't force you to trust Snoozester with your credit card or bank account information. Whenever you click on a button or a link to pay for a Snoozester service, you will be directed a secure page on PayPal's site (where you will be requested to complete your payment). After you complete your payment, PayPal alerts Snoozester that you have made a payment, but your personal financial information is never sent to Snoozester.

Do I need a PayPal account to use Snoozester?

You do not need a PayPal account to create a Snoozester account or to purchase prepaid Snoozester credits, however, you do need a PayPal account to sign up for a monthly plan.

If you didn't find the answer to your question here, please feel free to contact us.